Privacy Policy

1 Overview and Who We Are

Shivira Homes ("we", "us", "our") is a real estate development company based in Anantapur, Andhra Pradesh, India. We operate the website shivirahomes.com and conduct property transactions including the sale of approved open plots.

This Privacy Policy applies to:

• Visitors to our website (shivirahomes.com)
• Individuals who contact us through any channel — phone, WhatsApp, email, or contact forms
• Prospective buyers who book site visits
• Buyers who enter into property transactions with us
• NRI and overseas buyers who engage with us remotely

This Policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2 Personal Data We Collect

We collect only the information necessary to provide our services and process property transactions:

We do not collect sensitive personal data such as biometrics, medical information, sexual orientation, or political/religious affiliations.

3 How We Collect Your Data

We collect personal data through the following channels:

• Website forms — contact forms, booking forms, and the ROI Calculator on shivirahomes.com
• WhatsApp — when you message us at 888 999 8355 on WhatsApp
• Phone calls — when you call our team directly
• Email — when you email us at [email protected]
• In-person — during site visits, at our office, or during registration
• Third parties — bank partners who provide loan-related information with your consent
• Cookies and analytics — automatically when you browse our website (see Section 8)

4 How We Use Your Personal Data

Your personal data is used solely for legitimate business purposes directly related to real estate services:

• Service delivery: Scheduling and conducting site visits, sharing project information, responding to enquiries.
• Transaction processing: Completing property bookings, coordinating registration, executing sale deeds.
• Loan facilitation: Submitting your documents to pre-approved bank partners (SBI, HDFC, ICICI, Canara) with your explicit consent.
• Communication: Sending project updates, pricing information, and pre-launch notifications — only to those who have opted in or made an enquiry.
• Legal compliance: Maintaining records required under RERA, FEMA, Income Tax Act, and stamp duty regulations.
• Website improvement: Analysing anonymised usage data to improve the website experience.

5 Data Sharing and Third Parties

We share your personal data only in the following limited circumstances, and only to the extent necessary:

We never sell, rent, or trade your personal data to any third party for commercial, marketing, or advertising purposes.

6 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Enquiries and site visit bookings: Up to 12 months from the date of last contact, unless you proceed to a transaction.
• Completed transactions: A minimum of 7 years from the date of registration, as required by the Income Tax Act, 1961, and property records legislation.
• Financial documents (loan processing): Retained for the duration required by banking regulations and RERA.
• Website usage data: Up to 12 months in anonymised form.

After the applicable retention period, your data is securely deleted or anonymised.

7 Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Digital documents are stored in access-controlled, password-protected systems.
• Physical documents are kept in secure, locked storage at our registered office.
• Sensitive financial documents shared with bank partners are transmitted through secure banking channels.
• Our team members are instructed on data confidentiality obligations.
• We do not store payment card data on our systems.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure. If you have concerns about transmitting sensitive data electronically, please contact us directly by phone or in person.

In the event of a data breach that may affect your rights, we will notify you and the relevant authorities as required under applicable Indian law.

8 Cookies and Website Analytics

Our website uses the following types of cookies:

• Essential cookies: Required for basic website functionality. Cannot be disabled without breaking core features.
• Analytics cookies: Used to understand how visitors use our website (e.g., pages visited, time spent). Data is anonymised and aggregated. We do not link analytics data to personally identifiable information.
• No advertising cookies: We do not place third-party advertising trackers or remarketing pixels on our website.

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect your experience on the site. For most visitors, our analytics cookies are the only non-essential cookies we use.

9 NRI and Cross-Border Data Handling

For buyers based outside India — including buyers in Dubai, UAE, UK, USA, Australia, and other countries — the following applies:

• Personal data shared with us is processed and stored in India, subject to Indian law.
• By engaging with us from outside India, you consent to the transfer and processing of your data in India.
• FEMA-related financial data (NRE/NRO account details, remittance records) is handled exclusively for the purpose of facilitating your property transaction and is not shared with any third party except as required by law.
• Video call recordings from remote property walkthroughs are retained for up to 30 days and are deleted thereafter unless there is an ongoing transaction.
• Documents sent via WhatsApp, email, or other digital channels are treated with the same security standards as in-person document submissions.

10 Your Rights Over Your Personal Data

You have the following rights with respect to your personal data held by Shivira Homes:

To exercise any of these rights, email us at [email protected] with the subject line "Privacy Request". We will respond within 30 days.

Please note: certain data cannot be deleted where retention is required by law (e.g., property registration records, tax records).

11 Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor's data has been submitted to us, please contact us immediately at [email protected] and we will delete such data promptly.

12 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes:

• The "Last updated" date at the top of this page will be revised.
• If you are an active buyer or have an ongoing transaction, we will notify you of significant changes via email or WhatsApp.
• Continued use of our website or services after the updated Policy is posted constitutes acceptance of the changes.

We encourage you to review this Policy periodically.

13 Contact Our Privacy Point of Contact

For any privacy-related questions, requests, or complaints, please contact us: